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We simplify
service

…by fixing workflows, connecting your systems and putting AI to work.

Let’s talk

See examples

ZendeskExample

My bin wasn’t emptied

New

    One form for the resident. Every message in one thread – the contractor too

    We implement Zendesk as the service system for Iceland’s public sector
    #5 in the world for e-government

    UN E-Government Survey 2024 (opens in a new window)

    Vertis customers

    We sell Zendesk, implement it and fine-tune it

    Zendesk Premier Partner in Iceland

    See Zendesk in action

    We fix service workflows

    We look at how requests come in, who answers and what slows things down. Then we fix the flow: categorisation, prioritisation, automation and clear ownership – so requests land in the right place on their own.

    We connect your systems

    Connections to the systems you already use – case management, Ísland.is, order systems, payroll.

    We put AI to work

    Automatic answers to simple requests, categorisation and suggestions for your team. With MCP servers, the AI can reach your data and take action, not just answer. Set up to help, not to take over.

    Let’s talk